Refund & Return Policy

We want you to be genuinely happy with your purchase. Here’s how returns, exchanges and refunds work.

14-day room trial

In-stock pieces can be returned within 14 days of delivery if they don’t work for your room, provided they are unused and in their original condition. Made-to-order and customised pieces are not eligible for this trial, as they are built specifically for you.

How to start a return

Email hello@dksfurnitures.com with your order number and reason for return. We’ll arrange pickup and confirm the refund once the piece has been inspected.

Refunds

Approved refunds are issued to your original payment method within 7–10 business days of the returned item passing inspection. Original delivery charges are non-refundable.

Damaged or defective items

If your piece arrives damaged or with a manufacturing defect, contact us within 48 hours of delivery with photos and we’ll arrange a free repair, replacement, or full refund.

Non-returnable items

Made-to-order furniture, custom finishes, and clearance/floor-sample items marked “final sale” cannot be returned unless defective.