Privacy Policy

At DKS Furnitures, we respect your privacy and are committed to protecting the personal information you provide when using our website, dksfurnitures.com. This Privacy Policy explains what information we collect, how we use it, how it may be shared, and the choices available to you when you visit or purchase from our website.

Information We Collect

When you use our website, create an account, place an order, contact us, or otherwise interact with our services, we may collect information including:

• Full name
• Mobile or telephone number
• Email address
• Billing address
• Shipping or delivery address
• Order and purchase details
• Account and login information
• Information you provide through contact or enquiry forms
• Payment and transaction-related information
• IP address and device information
• Browser type and website usage information
• Cookies and similar technologies

We only collect information that is reasonably necessary for operating and improving our website and providing our services.

How We Use Your Information

We may use your information to:

• Process and fulfill your orders
• Confirm and communicate about your purchases
• Arrange product delivery
• Process payments and transactions
• Provide customer support
• Respond to enquiries and requests
• Manage your customer account
• Send important service-related communications
• Improve our products, website, and customer experience
• Maintain website security
• Detect and prevent fraud or unauthorized activity
• Comply with applicable legal and regulatory requirements
• Send promotional or marketing communications where permitted and where applicable

Payment Information

Payments made through our website may be processed by Razorpay, our third-party payment service provider. Your payment transaction may be subject to Razorpay’s own terms and privacy practices.

We do not intend to store complete card details, banking credentials, UPI PINs, or other sensitive payment credentials on our own website unless specifically required and lawfully permitted. Payment-related information may be processed by the payment provider to authorize and complete your transaction and to help prevent fraud.

Delivery and Shipping Information

To deliver your orders, we may share necessary customer information, such as your name, phone number, shipping address, and order details, with our delivery and logistics partner Delhivery.

This information is shared only to the extent reasonably necessary to fulfill and deliver your order and provide related delivery services.

Cookies

Our website may use cookies and similar technologies. Cookies may help us:

• Keep products in your shopping cart
• Maintain your login or session
• Remember website preferences
• Understand how visitors use our website
• Improve website performance and functionality
• Support analytics and marketing activities where applicable

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality, including shopping-cart or account features.

Sharing of Personal Information

We may share personal information with trusted third parties when reasonably necessary to operate our business and provide our services. These parties may include:

• Payment service providers such as Razorpay
• Delivery and logistics providers such as Delhivery
• Website hosting and technical service providers
• Analytics and website performance providers
• Marketing or communication service providers, where applicable
• Professional advisers where necessary
• Government authorities, law-enforcement agencies, or other parties where required by applicable law

We do not intend to sell your personal information to third parties.

Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or loss.

However, no method of transmitting or storing information online can be guaranteed to be completely secure. Therefore, while we work to protect your information, we cannot guarantee absolute security.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

• Processing and maintaining records of orders
• Providing customer service
• Maintaining accounts
• Resolving disputes
• Preventing fraud
• Meeting accounting, tax, legal, and regulatory obligations

When information is no longer reasonably required, we may securely delete or anonymize it, subject to applicable legal requirements.

Your Privacy Choices and Rights

Subject to applicable law, you may have rights regarding your personal information, including the ability to:

• Request access to certain personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of information where legally applicable
• Withdraw consent where processing is based on consent
• Opt out of certain promotional communications
• Raise a privacy-related concern or complaint

To exercise a privacy-related right or make a request, please contact us using the details provided below.

Marketing Communications

If you have provided your contact information and where permitted by applicable law, we may use it to send information about our products, offers, services, or other promotional communications.

You may request to stop receiving promotional communications by contacting us or by using an available unsubscribe mechanism in the communication.

Please note that even after opting out of marketing communications, we may continue to send essential communications relating to your orders, account, transactions, security, or other services.

Third-Party Websites

Our website may contain links to third-party websites or services. DKS Furnitures is not responsible for the privacy practices, security, or content of third-party websites. We recommend reviewing the privacy policy of any third-party website you visit.

Children’s Privacy

Our website and services are intended for general users and are not specifically directed toward children. We do not knowingly seek to collect personal information from children in circumstances where such collection is prohibited by applicable law.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, technology, legal requirements, or privacy practices. When we make changes, we may update the effective date displayed at the top of this page.

We encourage you to review this page periodically to stay informed about how we handle personal information.